GOLDEN YEARS HOME CARE

(916) 333-0383

Golden Years In-Home Senior Care Privacy Policy

Golden Years In-Home Senior Care is committed to maintaining the privacy of your personal information. The following discloses our policy for gathering and disseminating information for this Web site. If you have any questions about your rights as a user of this service, you may contact us at info@gycareteam.com

This privacy policy contains information about Golden Year’s commitment to your privacy, including:

  • The information we collect and how we use it;
  • Your right to access or update your personally identifiable information;
  • Your right to opt-out of receiving communications from us;
  • Our pledge to have reasonable security measures in place to protect against loss, misuse, or alteration of information under our control.

Note: This privacy policy only applies to Golden Years In-Home Senior Care Web site located at https://www.goldenyearsinhome.com and not to Golden Years In- Home Senior Care’s offline practices or to personal health information collected in accordance with HIPPA and privacy notices required by HIPPA. Please note that in some instances certain information may be governed by both policies. For example, if you provide your name, e-mail address and mailing address through our Web site in connection with health-related services, such information may be governed by the HIPPA Notice of Privacy Practices in addition to the online privacy policy. If there is a conflict between the terms of this policy and the terms of the HIPPA Notice of Privacy Practices, the terms of the HIPPA Notice of Privacy Practices will supersede the terms of this policy.

This online privacy policy does not apply to the Web sites of other companies, individuals or organizations to which we may provide links. These Web sites may have different polices relating to your privacy and information they collect about you. Visitors should consult other sites’ privacy policies, as has no control over information that is submitted to, or controlled by, third parties.

Information We Collect

Golden Years In- Home Senior Care collects two types of information about you when you visit our site: personal information (including, by way of example only, your name, address, telephone number and e-mail address) and non-personal, aggregate information (such as information regarding the pages on our site you have visited and your IP address).

Personally Identifiable Information

The only personally identifying information that we collect and store about you is the information that you have chosen to provide to us. For example, if you send us an e-mail requesting information about Premier or otherwise ask us a question, we may collect your name, address, e-mail address and other personal information so that we can respond to your request or question. We may also from time to time send you e-mail and postal correspondence regarding products and services that we believe may be of interest to you.

Furthermore, if you chose to purchase services from Golden Years, we will collect the personally identifiable information necessary to complete your request.

Non-Personally Identifiable Information

We may collect and use non-personally identifiable information about you in the following ways:

Cookies

Some parts of the Golden Years In- Home Senior Care Web site may use a “cookie,” a file placed on your computer hard drive allowing the premier server to log the pages accessed in the premier site to determine if you have visited before. This cookie captures no personally identifying information. You may set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. Please note that by rejecting a cookie some of the features available on the site may not function properly.

Sharing Your Information With Third Parties

Disclosure of Information by Golden Years In- Home Senior Care

We may share your personally identifiable information with any affiliates, partners, agents or other parties whose products and services may be of interest to you. If you do not want us to share your information in this manner, please see the “CHOICE” section below. Golden Years In- Home Senior Care also reserves the right to disclose your personal and non-personal information if Golden Years In- Home Senior Care reasonably believes it is required to do so by law; to protect itself or to protect the rights of another user; to reduce the risk of credit or other kind of fraud; or to comply with a court order.

Golden Years In- Home Senior Care may also share your personally and non-personally identifiable information with third parties that help manage our Web site and databases and credit card processing companies.
Golden Years In- Home Senior Care may share your information with third parties in order to fulfill your request or otherwise complete a service provided to you.

In the unlikely event that all or substantially all of our assets are sold or transferred to another party, your personally identifiable information may be transferred to this acquiring entity.

Though we may also from time to time share your personal information with third parties for research and development purposes, we will not sell your personal information to any third parties, other than as specifically disclosed in this policy.

Third Party Links

This Web site may contain links to other sites. Additionally, third party sites may from time to time link to the Golden Years In- Home Senior Care Web site. PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRACTICES OF ANY OTHER SITES. We encourage our users to read the privacy statements of each and every Web site that they visit. Our privacy policy applies solely to the Golden Years In- Home Senior Care Web site, located at https://www.goldenyearsinhome.com

Choice

Golden Years In- Home Senior Care provides you with the following choices regarding the use of your information:

  • You may choose not to provide us with any personal information.
  • You may set your browser not to accept cookies, or to warn you when a cookie is being placed on your computer. If you choose not to accept cookies, however, your ability to navigate this Web site may be hindered.
  • If you would like to unsubscribe to any of our services or would like us to remove you from any of our online mailing lists, please send an e-mail to info@gycareteam.com and state in the email to be removed from our email list.
  • To access the personal information we have collected about you and correct any inaccuracies please send an e-mail to info@gycareteam.com
  • If you do not want us to share your information, please send an e-mail to info@gycareteam.com

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our privacy policy so you will always be aware of what information we collect, how we use it, and under what circumstances we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of e-mail. You will then have a choice as to whether or not we may use your information in this manner. We will use information in accordance with the privacy policy under which the information was collected.

Special Policy Regarding Information from Children Under Thirteen

Golden Years In- Home Senior Care is not targeted to children under the age of 13, and we do not knowingly collect personally identifiable information from any child under the age of 13 without parental consent. When we receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.

A2P 10DLC

As part of our service we can send you automated text messages. Message and data rates may apply, depending on your mobile phone service plan. At any time you can opt out completely by replying STOP.

Our policy regarding the collection, use, and disclosure of Personal Information that we collect are used for proving and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but limited to your name, phone number, email address, and postal address. The information that we collect will be used to contact or identify you.

By signing up and submitting your contact information (name, email, phone number), you can expect to receive messages regarding our services, appointment booking links, appointment reminders, and marketing communication.

You can cancel the SMS service at any time. Text “STOP”. Upon sending “STOP,” we will unsubscribe you from our SMS list. Following this, you will no longer receive SMS messages from us. To rejoin, text “START,” and we will resume sending SMS messages to you.

You can cancel the SMS service at any time. Click on the “Unsubscribe” link in any of our emails. Upon clicking the link, we will unsubscribe you from our email list. Following this, you will no longer receive emails from us.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance or contact us

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you. Contact your wireless provider for questions about your text or data plan.

Privately Owned, Locally Established

As a privately-owned local company, Golden Years is well equip to adapt to each client’s needs on an individualized basis. We are not a franchise.
And because we are local, we are able to consult our care team concerning our clients care needs in a quick and efficient way. Our clients are our first priority. Nothing is more important to us than providing superior quality care for you or your loved.

Intensive Caregiver Training

At this time California has very few state requirements for caregivers. For this reason, many home care providers are not obligated to hire caregiver with formal training.
Golden Years always goes above and beyond the minimum requirements to ensure your loved one receives the best care possible. Each Golden Years caregiver completes Golden Years Academy, an orientation training program which ensures our caregivers have a complete understanding of all the essential care techniques. This provides for a safe, and effective home care experience.

Immediate Caregiver Response Time

Golden Years is available by phone 24/7.

Local Golden Years representatives are available to meet with clients for any reason.

We are here for you, at your convenience, to discuss any care needs or concerns. And we will create a customized solution for any care concern. In addition, we can schedule an in person meeting any day, and most times, available within a few hours. Lastly, we are available during the day, evening, or weekends. We will work around your schedule.

With Golden Years, clients and professional care partners can call anytime to speak with live staff 24/7.

Complimentary Nurse Wellness Visits

Every client receives a complimentary wellness visit within 30 days of care service from Golden Years' own nursing staff.

Although no regulations require nurse oversight in California, Golden Years goes above and beyond the industry standard. Our clients are routinely visited by a Golden Years nurse. Each visit consists of a wellness check where our nurse discusses care needs and takes notes pertaining to the overall wellness of the client. These notes are submitted to our care team for review, where care changes are discussed and implemented after the family’s approval. We go the extra mile to ensure your loved one receives the best care possible. We ca say with confidence, you won’t find any other locally owned care provider who will care for you or your loved one like us – By the way, there is never a fee for this service, it’s always free.

Specialized Care Management Program

At Golden Years In-Home Care, each client is assigned a dedicated Care Manager, ensuring personalized care that is second to none. This manager is available for questions, support, and scheduling changes.

Care Managers develop personal relationships with clients and their families, gaining insight into specific preferences and needs. This allows for effective communication, ensuring caregivers follow the care plan and adjust as needed.

Care Managers oversee caregivers, arrange services, make supervisory visits to seniors' homes, and conduct monthly wellness calls to families. They are specially trained to handle all client requests, providing comprehensive support for every client.