Golden Years Home Care logo featuring a house silhouette, stylized figures representing care and support, and the brand name in blue and gold, symbolizing compassionate home care services for seniors.
Schedule Free Assessment

GOLDEN YEARS HOME CARE

(916) 333-0383

Golden Years In-Home Senior Care Privacy Policy

 

Golden Years In-Home Senior Care Effective Date: May 4, 2026 Last Updated: May 4, 2026

Golden Years In-Home Senior Care (“GYHC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your information when you visit https://goldenyearshomecare.com, submit a form, or interact with our SMS messaging program.

1. Information We Collect

We collect the following categories of information directly from you when you provide it:

Contact Information

  • Full name
  • Email address
  • Mobile phone number
  • Mailing address (city, state, ZIP)

Inquiry Information

  • The nature of your care need (parent, spouse, self, etc.)
  • Preferred service location
  • Hours of care needed
  • Health and mobility considerations you choose to share
  • Preferred contact method and time

Mobile / SMS Information

  • Mobile phone number provided through web forms
  • SMS opt-in consent records (timestamp, IP address, form source)
  • SMS message history with our team

Website Usage Information

  • IP address, browser type, device type
  • Pages visited, time on site, referral source
  • Cookie and analytics data (Google Analytics, Meta Pixel, GoHighLevel tracking)

2. How We Collect Mobile Phone Numbers (SMS Opt-In Details)

We collect mobile phone numbers through:

  • Contact, consultation, and Care365™ inquiry forms on https://goldenyearshomecare.com
  • Booking calendars and appointment scheduling pages
  • Caregiver application forms
  • Live chat widgets
  • Landing pages tied to advertising campaigns
  • Referral partner intake forms

At the point of collection, you are presented with a clear, unchecked, optional consent checkbox explaining what types of SMS messages you will receive if you opt in. The phone number field may be required for us to contact you, but SMS consent is never required to submit a form.

When you check the SMS consent box, we record the date, time, IP address, and form source as proof of your express consent. You may withdraw your consent at any time by replying STOP to any SMS message.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your care inquiries and questions
  • Schedule and conduct your Initial Care Assessment
  • Provide and coordinate in-home senior care services
  • Send appointment confirmations, reminders, and care plan updates
  • Send SMS notifications you have expressly opted in to receive
  • Process Care365™ subscriptions and other service agreements
  • Communicate operational updates from your Client Success Manager (CSM)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our legal rights

4. SMS Information & Mobile Data — “No Sharing” Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

This means:

  • Your mobile number and SMS opt-in consent are never sold, rented, or shared for marketing purposes.
  • Your mobile information is never disclosed to outside marketing companies, lead aggregators, or unrelated businesses.
  • The only entities that may process your mobile information are our trusted SMS infrastructure providers (such as our messaging platform, GoHighLevel, and underlying carrier aggregators) strictly for the purpose of delivering the messages you have opted in to receive.

5. How We Use Your Information Internally

Within Golden Years In-Home Senior Care, your information is accessed only by authorized personnel who need it to serve you, including:

  • Client Success Managers (CSMs)
  • Care Coordinators and Schedulers
  • Intake and Admissions staff
  • Marketing operations staff (only for non-mobile data)
  • Billing and administrative staff
  • Owners and management

We use service providers that act on our behalf and under contract to support our operations (for example: our CRM and SMS platform, email delivery, calendar booking, website hosting, payment processing, and HR/recruiting tools). These providers are only permitted to use your information to perform the services we have contracted them for.

All categories above exclude text messaging originator opt-in data and consent; this information will not be disclosed to any third parties, except as required to deliver the SMS messages you have opted in to receive (e.g., to messaging carriers and aggregators).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Operate and improve the website
  • Remember your preferences
  • Analyze site traffic and user behavior (Google Analytics)
  • Measure advertising performance (Meta Pixel, Google Ads conversion tracking)
  • Support remarketing and audience building (only for visitors who have not opted out)

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. We honor browser-level “Do Not Track” signals where technically feasible.

7. Data Retention

We retain your personal information for as long as needed to:

  • Provide the services you have requested
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements

If you opt out of SMS messages or request deletion, we retain a record of your opt-out preference indefinitely to ensure we honor your choice.

8. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encrypted data transmission (HTTPS/TLS) across our website and forms
  • Access controls limiting personal data to authorized personnel only
  • Secure password and authentication policies for all internal systems
  • Regular review of data access logs and security practices
  • Vendor due diligence on service providers handling client data

However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (Unsubscribe, Update Info, and More)

Depending on your state of residence, you may have the right to:

  • Know what personal information we hold about you
  • Access a copy of your personal information
  • Correct or update inaccurate information
  • Delete your personal information (subject to legal exceptions)
  • Opt out of SMS messages at any time (reply STOP to any text)
  • Opt out of email marketing at any time (click Unsubscribe in any email footer)
  • Withdraw consent for any communication channel

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request information about the categories of personal information collected and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, contact us at info@gycareteam.com or call (916) 333-0383. We will respond within the timeframe required by applicable law.

10. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Material changes will be communicated through our website or by email where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Golden Years In-Home Senior Care 📍 717 K Street, Suite 211, Sacramento, CA 95814 📞 (916) 333-0383 📧 info@gycareteam.com 🌐 https://goldenyearshomecare.com 🗺️ Serving Sacramento, Elk Grove, Roseville, Lincoln, and San Diego, California

Smiling caregiver serving a meal to an elderly woman, highlighting personalized home care and companionship.

Privately Owned, Locally Established

As a privately-owned local company, Golden Years is well equip to adapt to each client’s needs on an individualized basis. We are not a franchise.
And because we are local, we are able to consult our care team concerning our clients care needs in a quick and efficient way. Our clients are our first priority. Nothing is more important to us than providing superior quality care for you or your loved.
Group of caregivers in blue scrubs attentively participating in intensive training session, emphasizing Golden Years Home Care's commitment to quality caregiver education.

Intensive Caregiver Training

At this time California has very few state requirements for caregivers. For this reason, many home care providers are not obligated to hire caregiver with formal training.
Golden Years always goes above and beyond the minimum requirements to ensure your loved one receives the best care possible. Each Golden Years caregiver completes Golden Years Academy, an orientation training program which ensures our caregivers have a complete understanding of all the essential care techniques. This provides for a safe, and effective home care experience.
Team of smiling Golden Years Home Care representatives wearing headsets, providing 24/7 support for clients.

Immediate Caregiver Response Time

Golden Years is available by phone 24/7.

Local Golden Years representatives are available to meet with clients for any reason.

We are here for you, at your convenience, to discuss any care needs or concerns. And we will create a customized solution for any care concern. In addition, we can schedule an in person meeting any day, and most times, available within a few hours. Lastly, we are available during the day, evening, or weekends. We will work around your schedule.

With Golden Years, clients and professional care partners can call anytime to speak with live staff 24/7.

Nurse assisting elderly man with walker, accompanied by a family member, in a bright home setting, emphasizing personalized care and wellness visits from Golden Years Home Care.

Complimentary Nurse Wellness Visits

Every client receives a complimentary wellness visit within 30 days of care service from Golden Years' own nursing staff.

Although no regulations require nurse oversight in California, Golden Years goes above and beyond the industry standard. Our clients are routinely visited by a Golden Years nurse. Each visit consists of a wellness check where our nurse discusses care needs and takes notes pertaining to the overall wellness of the client. These notes are submitted to our care team for review, where care changes are discussed and implemented after the family’s approval. We go the extra mile to ensure your loved one receives the best care possible. We ca say with confidence, you won’t find any other locally owned care provider who will care for you or your loved one like us – By the way, there is never a fee for this service, it’s always free.

Caregiver assisting elderly man with walker in home setting, emphasizing personalized care and support at Golden Years Home Care.

Specialized Care Management Program

At Golden Years In-Home Care, each client is assigned a dedicated Care Manager, ensuring personalized care that is second to none. This manager is available for questions, support, and scheduling changes.

Care Managers develop personal relationships with clients and their families, gaining insight into specific preferences and needs. This allows for effective communication, ensuring caregivers follow the care plan and adjust as needed.

Care Managers oversee caregivers, arrange services, make supervisory visits to seniors' homes, and conduct monthly wellness calls to families. They are specially trained to handle all client requests, providing comprehensive support for every client.